Last updated: 12th November 2025
LDS Carpentry Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit https://carpentrylds.com and when you contact us for a quotation.
1. Information We Collect
- Personal Information: name, email, phone number, address, and any details you provide in your message.
- Project Information and Files: photos or documents you upload or email to us (e.g., reference/inspiration images, links such as Pinterest/Instagram, photos of your space, approximate measurements, or sketches), plus any notes on materials, finishes, or constraints. Please only share content you have permission to use and avoid including sensitive personal data.
- Non‑Personal/Technical Information: IP address, browser type, device information, and pages visited, typically collected via cookies or analytics tools.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and prepare quotations (including reviewing uploaded photos/files and measurements).
- Provide and improve our carpentry services and customer support.
- Send estimates, invoices, or follow‑ups (with your consent where required).
- Improve website performance and user experience.
- Protect our website from spam and abuse (e.g., Google reCAPTCHA).
- Comply with legal and regulatory requirements.
Legal bases (GDPR): performance of a contract or pre‑contractual steps (quotations), legitimate interests (service improvement and security), consent (marketing where applicable), and legal obligation (records/finance).
3. Sharing of Information
We do not sell or rent your personal data. We may share limited information with trusted third‑party providers such as:
- Email, hosting, and cloud storage services (for handling messages and file uploads).
- Form, security, and spam‑prevention tools (e.g., Google reCAPTCHA).
- Analytics and advertising platforms (e.g., Google Analytics, Facebook Ads).
4. Cookies and Tracking Technologies
Our website may use cookies to enhance browsing, analyze traffic, and personalize ads. You can disable cookies in your browser settings, but some features of the site may not function properly.
5. Data Retention
- Quotation requests and related uploads (photos/files/links) are retained for up to 12 months, unless the project proceeds or you ask us to delete them sooner.
- If you become a customer, relevant records may be kept with your project file.
- Financial records (e.g., invoices) are retained as required by law (typically up to 6–7 years).
6. Security
We take reasonable technical and organisational measures to protect your personal data (e.g., encryption in transit, access controls). However, no method of transmission or storage is completely secure.
7. Your Rights (GDPR)
If you are based in the EU/EEA, you have the right to:
- Access and obtain a copy of your personal data.
- Rectify inaccurate data.
- Erase data or restrict/object to processing in certain cases.
- Data portability where applicable.
- Withdraw consent to marketing communications at any time.
- Lodge a complaint with the Data Protection Commission, Ireland.
8. Third‑Party Links
Our website may include links to external websites. We are not responsible for the privacy practices of those websites.
9. reCAPTCHA and Spam Protection
We use Google reCAPTCHA on our forms to protect against spam and abuse. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
11. Contact Us
If you have any questions, want to exercise your rights, or want us to delete uploaded files, please contact us at: